AT&T

I'm still having problems with my cell phone. I keep receiving text messages titled "Greeting Card from AT&T" even though I have asked that text messaging capabilities be removed from my phone. I was told, by a customer service representative, that I should contact the Warranty Dept. and they could ship me a new model of phone. I guess my phone has a reputation for sucking.
So I spoke with the Warranty Dept. and actually, first I have to have them ship me the same model and that has to be defective in order for me to get a different model of phone.
I told the lady that this is the second phone that has given me problems and isn't that enough of a clue that the model is defective? She just kept reading me off the standard message that I hear from every flippin' person I speak with at AT&T. These people are trained to give pre-written answers to any and all customer questions. There is never any original thought in their response. I might as well be working with an automated program.

I don't handle these situations well. And I know that is a shortcoming of mine. I don't have the patience to try and figure out technology. I get frustrated when I feel like my voice isn't being heard. I get upset when I feel like I am talking and moving in circles, with no end in sight. And I just want this taken care of. I would do just about anything right now to be done with this whole mess.

There are a few moments in my life where I wish I could just hand a problem off to someone else and say, "Please, will you take care of this for me?" Those moments usually revolve around unwanted spiders in my apartment or hauling heavy items up the 3 flights of stairs into my home. But this is one of those moments where I wish I could just hand this off.

If I were a celebrity...someone would take care of this crap for me. Sigh.